How to Add, Edit, or Deactivate Users In Your K9 Agency

Note: This page is intended to teach you how to add or edit users within your own agency. Looking to add an external user? Learn how to manage outside users here.

To view and make changes to the users on your team, click on your initials on the top right of your screen, click "settings" and click "users" on the left side of the screen.

Note: To add or edit users in your Dogteampro software, you must have “Admin” permissions enabled.

How to Add a New User

To add a new user to your K9 Agency, click on the “+ add user” button on the top right.

Fill in the email address, name, role, and assigned K9 (if applicable) for your new user, and assign them a temporary password. Not sure what role to give them? Learn more about user roles.

Note: Make sure to check the "send welcome email" checkbox so they receive an email with their temporary password.

Finally, click “Save” to grant the new user access to your agency.

How to Edit a User

Click on the name of the user you wish to modify. This will open their user profile.
From this screen, you can add new user records (certifications, etc.) and edit their user settings.

Update the fields with any new information and click "Save" to apply your changes.

How to Deactivate a User

To deactivate a user, simply change their status to "Inactive" and click "Save."

If you need to find an inactive user in the system, you can click on the "show inactive users" checkbox. Change their status back to "Active" to reactivate them.

Note: Training logs, deployment logs, or assigned K9s associated with this user, will remain in the system after you mark a user as inactive.

Still need help? Contact Us Contact Us

Related Articles